Welcome to Its Mine Official Club,

Its Mine Official Club owned by Mine Boutique Enterprise (SSM Registration No. : 202303313110 (003557628-A)). At Its Mine Official Club, we believe in the beauty of exclusivity. We pride ourselves on delivering unique, high-quality fashion for every girl who loves to stand out. Our creations are 100% designed and manufactured, giving us complete control over the quality and craftsmanship of every piece. With our limited stock, we strive to offer an exclusive shopping experience where every item feels unique and luxurious. Step into a world of elegance, where style and quality are never compromised. Our goal is to offer not just fashion, but an experience—where craftsmanship, creativity, and exclusivity come together to empower you with one-of-a-kind designs that stand the test of time.

You agree to use Its Mine website only for purposes that are permitted by these Terms & Condition. Kindly read through there Terms & Conditions (T&C) prior to using the site. Your use of the site understood & agreed to abide these T&C.

We may modify and change the Terms & Conditions from time to time. 

Profile Creation

1. You agreed to provide the personal information (Example : Name,DOB, Email Adress, Phone number, Shipping Address & Billing Address) to Its Mine Official Club site for profile creation.

2. We implement a variety of security measures to maintain the safety of your personal information. This includes encrypting sensitive data and ensuring our systems are updated to protect against unauthorized access.

3. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we have your consent or are required to do so by law. However, we may share your information with trusted third parties who assist in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential.

Orders

1. Kindly ensure that your personal data is correct and updated while your order placed on Its Mine website.

2. An Order Number will be given through email with every success order placed.

3. Once order has been placed, it is not allowed to make any changes except for Shipping address, kindly ensure you have selected the correct item(s) in the correct colours and sizes before placing an order.

4. After order has been placed, if changing of shipping address needed, kindly reach out us in IG (@its.mine_official) to arrange with our customer serive.

5. Order will be cancelled if payment doesn't done within 24 hours.

6. Please note your order cannot be cancelled once your order has been placed and confirmed.

Payment 

1. Please note that we have 3 different channels for payment. (Bank Transfer, Duitnow QR & TnG Ewallet)

2. Kindly upload the payment receipt / transfer receipt as an attachment once payment has been done.

3. Please note an email confirmation will be received for the payment successful status.

4. Please feel free to reach us at our IG (@its.mine_official) for our customer service if any payment issue / attachment upload issue faced during shopping.

Stock 

1. We do offer ready stock / Presales Stock at Its Mine Official Club.

2. We do offer for backorder items, backorder are sold out item(s) that arranged re-manufactured and allow for secure your piece in priority.

3. Estimated Time Arrival (ETA) of each backorder item will be state clearly on item title and selection.

4. Backorder are produced in different batches, kindly allow 10% discrepancy for each batch in terms of colors & measurement.

5. If order consist of backorder and ready stock items, Kindly note that parcel will shipped out once all backorder item(s) arrive.

6. If customer wish to ship the ready stock item in advance, kindly note that additional postage cost will be occurred. Please reach us at our IG customer service to proceed further.

Fulfillment & Consignment

1. Kindly refer to our fufillment & Consignment policy.

Defect Policy

1. Please note that a 5%-15% variation in product color may occur due to lighting and monitor resolution differences. Such variations are not considered defects.

2. Minor imperfections that are not easily noticeable and do not affect the overall appearance of the item will not be regarded as defects.

3. We are not responsible for any damage caused to garments by customers cutting the packaging with scissors or a cutter, nor for any scorch marks from improper use of an iron.

4. A slight margin of 2-3cm may occur due to manual measurement. This is not considered a defect.

5. If you believe you have received a defective product, please contact us via Instagram within 3 days of parcel delivered for customer support.

Garment Fabric Care

1. For best care, we recommend using a laundry bag or laundry net to preserve the garment’s condition.

2. Avoid washing denim or rough fabrics with softer materials to prevent pilling.

3. Always iron garments on low heat to maintain their quality.

4. We suggest using a gentle washing machine cycle at a maximum temperature of 35°C to ensure your garments stay in great shape.